1. Scope
This Privacy Policy applies to toproofingllc.com, the estimate and contact forms published on this website, and communications that result from those requests. It does not govern a third-party website or service that has its own privacy policy.
Top Roofing, LLC is a roofing contractor serving Toledo and Northwest Ohio. References to “Top Roofing,” “we,” “us,” or “our” mean Top Roofing, LLC.
2. Information we collect
Information you provide
When you request an estimate or contact us, we may collect:
- Your name.
- The street address, city, and ZIP code for the property. Our forms use Ohio as the state and use ZIP information to confirm that the property is within our service area.
- Your email address and phone number.
- Optional project details and other information you choose to include.
- Records of later calls, emails, appointments, estimates, and service-related communications.
Incomplete form information
If you begin a form, enter an email address, and leave before submitting it, the website may save a partial form entry. We may use that information to send a limited reminder about the unfinished request. You can ask us not to follow up at any time.
Information collected automatically
When you use the website, we and our service providers may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, and the date and time of a visit. We may also receive information about form interactions, security checks, and advertising or website performance.
3. How we use information
We may use information to:
- Respond to questions and estimate requests.
- Confirm whether a property is in our Northwest Ohio service area.
- Schedule inspections, prepare estimates, and communicate about roofing services.
- Recover an incomplete form when that feature is enabled.
- Operate, maintain, troubleshoot, secure, and improve the website and forms.
- Detect spam, fraud, abuse, duplicate submissions, and other security concerns.
- Measure website use and the effectiveness of advertising without intentionally including the contact details entered into a lead form in our custom conversion event.
- Maintain business records and comply with legal obligations.
6. How long we retain information
We keep information only for as long as reasonably necessary for the purpose for which it was collected. The appropriate period depends on whether the information relates to an incomplete request, an active estimate, a customer relationship, warranty or service records, security logs, accounting needs, or a legal obligation.
When information is no longer reasonably needed, we may delete it, de-identify it, or retain it only as required by law or for legitimate recordkeeping.
7. Your choices and requests
You may ask us to review, correct, or delete personal information we maintain about you. We may need to verify your identity and may retain information when permitted or required for legal, security, accounting, warranty, or dispute-resolution purposes.
You may also ask us to stop marketing or incomplete-form reminders. Transactional or service communications about an active request may still be necessary. Email messages that include an unsubscribe option can be managed through that link.
Browser and device controls may let you limit cookies or other tracking. You can also use Google's available advertising and analytics controls. These choices may not affect information already collected or tools that are necessary for site security and form operation.
8. Security
We use reasonable administrative and technical safeguards intended to protect information against unauthorized access, loss, misuse, or alteration. No website, transmission method, or storage system can be guaranteed to be completely secure.
Please do not place Social Security numbers, financial account details, medical information, or other highly sensitive information in the optional project-details field.
9. Children's privacy
This website is intended for property owners and adults seeking roofing services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
10. Changes to this policy
We may update this Privacy Policy when our website, forms, service providers, or legal obligations change. The “Last updated” date at the top identifies the current version. Material changes may also be highlighted on the website when appropriate.
11. Contact us
Questions or privacy requests can be directed to:
Top Roofing, LLC
4145 W Alexis Rd
Toledo, OH 43623
Email: [email protected]
Phone: (419) 262-2177